Can you recommend a Menstrual Cup for me?

Certainly! To recommend the best menstrual cup for you, it would help to know a bit more about your anatomy and preferences. Here are a few questions that can guide the recommendation:Do you have a low, medium, or high cervix? (See our blog on Cervical Positions to find how to measure your cervix.)Have you given birth vaginally before?How old are you?Are you looking for a cup suitable for heavy flow, light flow, or medium flow?Are you new to menstrual cups or have you used one before?Do you prefer a softer or firmer cup for comfort?Do you have any sensitivities or allergies to materials like silicone?Feel free to share any of these details, and I’ll provide you with a personalised recommendation!

Can you recommend a Menstrual Disc for me?

I'd be happy to help you find the right menstrual disc! To tailor my recommendation to your needs, could you please share a bit more about your preferences and anatomy? Here are some helpful questions:Have you used menstrual cups or discs before, or would this be your first time?Do you have a low, medium, or high cervix? (If you’re unsure, I can guide you on how to check.)Are you looking for a disc that can be worn during intercourse?Do you prefer a disc with a removal tab or loop for easier handling?Do you have a light, medium or heavy menstrual flow?Do you have any sensitivities or allergies to materials like silicone?Would you prefer a disc that is one-size-fits-most or one that comes in different sizes?Once I have a bit more information, I can recommend the best menstrual disc options from our selection.

Can you recommend a Pelvic Floor Trainer for me?

Absolutely, I'd be happy to help you find the right pelvic floor trainer! To provide the best recommendation tailored to your needs, could you please share a bit more about your current situation and preferences? Here are some helpful questions:Are you new to pelvic floor exercises, or have you used trainers before?Do you experience any symptoms such as light bladder leakage, pelvic floor weakness, or pelvic pain?Are you looking for a device that provides biofeedback or guided training?Do you prefer electronic trainers, weighted devices, or more natural tools like yoni eggs?Do you have any sensitivities or preferences regarding materials (silicone, glass, etc.)?Would you like a trainer suitable for beginners or something more advanced?

Can you recommend a Personal Lubricant for me?

Absolutely! Choosing the right lubricant can make a big difference in comfort and pleasure, whether you're using it for intimacy, with period care products or pelvic floor devices. To help me recommend the best lubricant for you, could you please share a bit about your preferences and needs?Do you prefer water-based, silicone-based, oil-based or hybrid lubricants?Will you be using the lubricant with condoms, menstrual cups, discs, or sex toys?Do you have sensitive skin or any allergies to ingredients like glycerin or parabens?Are you looking for a lubricant for everyday use, occasional use, or specific activities like intercourse or pelvic floor training?Do you prefer scented or unscented lubricants?Do you have any sensitivities or are you allergic to any specific ingredients?Feel free to share your preferences, and I’ll recommend some options from our selection!

Can you recommend a Sex Toy for me?

I’d be happy to help you find a sex toy that suits your preferences and needs! To provide the best recommendation, could you please share a bit more about what you’re looking for? Here are some questions that might help guide us:Are you interested in a toy for solo use, couples, or both?Do you prefer internal (vaginal or anal) or external stimulation or both?Are there any specific features you like, such as vibration, suction or remote control?Do you have any material preferences or sensitivities (e.g., silicone, glass, hypoallergenic)?Would you like a beginner-friendly toy or something more advanced?Are you interested in toys that also support pelvic floor training or wellness?Once I have a bit more information, I can recommend some options from our curated selection that align with your desires. You may like to checkout our Guide to choosing the perfect sex toy. If you want, I can also suggest some lubricants or toy cleaners to complement your choice!

Can you help me choose between a Natural Sea Sponge and Synthetic Menstrual Sponge?

Absolutely! Choosing between disposable and reusable menstrual sponges depends on several factors including your lifestyle, preferences, comfort with care routines, and environmental values. I’m happy to help you weigh the differences to find the best fit for you.1. MaterialReusable Natural Menstrual Sponges:Made from organic sea sponges harvested sustainably from the sea. They are soft, flexible, and completely natural and can be bleached or left in their natural state which are darker in colour. Because they are natural, they may contain tiny marine debris initially, which you remove before use.Disposable Artificial Menstrual Sponges:Made from synthetic materials (polyurethane, polyester, or vegetable cellulose, or a combination of these materials) and are designed to mimic natural sponges. They are pre-sterilised, ready to use, and intended for single use only.2. UsageReusable Natural Sponges:Must be inspected and sanitised before first use.Insert after wetting and compressing.Change every 4-6 hours (not recommended for overnight use).Can be trimmed to fit your anatomy.Removal is a bit more hands-on and can be messier compared to tampons or cups.Best suited for use when you have access to a sink or shower for cleaning.Disposable Artificial Sponges:Ready to use straight from the package.Insert after compressing.Can be made wet with water or lubricant to aid isnertion.Change every 4-6 hours, discard after single use.Convenient for travel or when you don’t want to deal with cleaning.Less hands-on cleaning required but more waste generated.3. CareReusable Natural Sponges:Require rinsing and gentle cleaning after each use.Must be air-dried completely before storage.Need sanitising by gentle boiling with bicarbonate of soda after your period.Can last 3 to 6 months with proper care.Avoid harsh soaps, chemicals, or boiling for too long to prevent damage.Disposable Artificial Sponges:No cleaning required.Simply dispose of after use.No maintenance or sanitising needed.4. Environmental ImpactReusable Natural Sponges:Biodegradable and sustainable as they are harvested responsibly with regrowth in mind.Reduce waste significantly by lasting multiple cycles.Natural product with minimal processing.Disposable Artificial Sponges:Generate more waste as they are single-use and made from synthetic, non-biodegradable materials.Less environmentally friendly due to packaging and disposal.5. Other ConsiderationsComfort & Fit:Natural sponges are soft and mould to your anatomy, which many find comfortable. They can be trimmed for a perfect fit. Disposable sponges are pre-shaped and may not fit as precisely.Lifestyle & Convenience:If you prefer low-maintenance, grab-and-go products, disposable sponges are convenient. If you want to minimise waste and don’t mind the cleaning routine, reusable sponges are a great choice.Cost:Reusable sponges have a higher upfront cost but save money over time since they last months. Disposable sponges are cheaper per unit but cost more over multiple cycles.Health & Safety:Both types should be changed regularly (every 4-6 hours) to maintain hygiene and reduce infection risk. Always follow product-specific instructions and consult a healthcare professional if you experience irritation or discomfort.Summary Comparing Natural and Synthetic SpongesType Natural Sea Sponges Manufactured Sponges Material Organic sea sponge Synthetic materialsUse Reusable Disposable/single-usePackaging Non-sterile Sterile state, ready to useComfort & Fit Soft, mouldable, trimmable Pre-shaped, less customisable Convenience Needs cleaning & inspection Ready to use, no maintenanceInsertion Wet, compress & insert Compress & insertWear Time 4-6 hours 4-6 hoursCleaning Rinse, sanitise, air dry None - disposableReusable Yes, lasts 3-6 months No, single-useImpact Sustainable, biodegradable Not eco-friendly Waste Less waste Generates waste Initial Cost Higher upfront cost Lower upfrontCost over Time Cost-effective long-term More costly over timeWhich One Might Suit You Best?Choose Reusable Natural Sponges if you:Prefer natural, chemical-free products.Want to reduce environmental impact and waste.Are comfortable with a cleaning and sanitising routine.Have access to facilities for cleaning during your period.Want a product that can be trimmed for a personalised fit.Choose Disposable Synthetic Sponges if you:Want a convenient, no-fuss product with no cleaning required.Need a portable option for travel or on-the-go use.Prefer a lower upfront cost.Don’t mind generating more waste.If you’d like, I can recommend specific reusable or disposable menstrual sponges from our range to suit your flow and anatomy. Also, feel free to ask if you want more personalised advice based on your preferences or lifestyle!I’m here to help you find the most comfortable, sustainable, and suitable option for your menstrual care.

Would you recommend a Menstrual Cup, Menstrual Disc or Menstrual Sponge?

Choosing between a menstrual cup, menstrual disc, and menstrual sponge depends on your anatomy, lifestyle, comfort preferences, and specific needs during your period. Each product type has unique features that make it more suitable for certain situations or preferences. Here’s a detailed guide to help you decide which might be best for you:1. Menstrual CupWhat It Is: A flexible, bell-shaped cup made of medical-grade silicone (or similar materials) that is folded and inserted into the vaginal canal to collect menstrual flow by creating a suction seal around the cervix.Best For:People with a Medium to High Cervix: Cups sit lower in the vaginal canal but need to form a seal around the cervix, so a medium to high cervix is idealThose Comfortable with Internal Devices: If you are comfortable inserting and removing devices that require a bit of practice to position correctlyUsers Seeking Leak-Free Protection: The suction seal generally provides excellent leak protection when inserted properlyPeople Who Prefer Longer Wear Time: Cups can be worn safely for up to 8 hours, suitable for overnight useThose Wanting a Wide Variety of Sizes and Styles: Cups come in many sizes, firmness levels, and stem types, allowing a personalised fitPeople Who Prefer Mess-Free Removal: Cups collect flow internally and removal involves pinching the base to release suction, usually less messy than discs or sponges.Choose a Cup if:You have a medium or high cervix.You want a reusable, sustainable option with a longer wear time.You prefer a device that is less likely to leak if positioned correctly.You want a product that can be worn during exercise and sleep.You are comfortable with a learning curve for insertion and removal.2. Menstrual DiscWhat It Is: A flexible, flat, bowl-shaped disc that sits higher in the vaginal fornix, tucked behind the pubic bone, collecting menstrual flow without creating suction. Many discs can be worn during intercourse.Best For:People with a Low Cervix or Tilted/Retroverted Uterus: Discs sit higher and flatter, often more comfortable for low cervixes or tilted uteruses.Those Wanting to Have Mess-Free Period Sex: Discs allow for intercourse during menstruation without removing the productUsers Comfortable with a Slightly Different Insertion Technique: Discs require tucking behind the pubic bone and may take practice to position correctly.People Who Prefer a Flatter Fit: Discs don’t protrude as much as cups and can feel less bulky.Those Who Don’t Mind Messier Removal: Removal involves hooking a finger behind the rim, which can be messier than cups.Choose a Disc if:You have a low cervix or a tilted uterus.You want to enjoy sex during your period without mess.You prefer a flatter, less bulky internal product.You don’t mind a learning curve and a bit messier removal process.You want a reusable product with up to 8-12 hours wear time.3. Menstrual SpongeWhat It Is: A natural or synthetic soft sponge inserted into the vagina to absorb menstrual flow. Natural sea sponges are biodegradable and reusable with proper care; synthetic sponges are usually disposable.Best For:People Seeking a Natural or Alternative Option: Natural sea sponges are organic and biodegradable, appealing to those wanting a chemical-free product.Those Who Prefer Absorbent, Soft Material: Sponges mould to your anatomy and can be very comfortable.Users Comfortable with More Hands-On Care: Sponges require rinsing and sanitising (if reusable) and can be messier to remove.People Who Don’t Need Overnight Protection: Sponges generally need changing every 4-6 hours and are not recommended for overnight use.Those Who Prefer a More Natural Feel: Sponges are soft and don’t create suction or pressure.Choose a Menstrual Sponge if:You want a natural, biodegradable option.You prefer an absorbent, soft product that moulds to your body.You don’t mind more frequent changes and cleaning.You have sensitivities to silicone or synthetic materials.You want a product that can be trimmed for a custom fit.If you’d like, I can help you choose specific products from our range based on your anatomy, flow, and preferences. Feel free to share any details or ask for personalised recommendations!I’m here to support you in finding the most comfortable, sustainable, and suitable menstrual care option for your needs.

How do I use a Menstrual Cup?

I'd be happy to guide you through using a menstrual cup with detailed instructions and helpful tips, especially if you’re a first-time user. Here’s a thorough step-by-step guide:How to Use a Menstrual Cup: Step-by-Step Instructions1. Choose the Right CupSelect a menstrual cup that suits your anatomy, flow, and experience level. Cups come in different sizes and firmness.If you’d like, I can help recommend one based on your cervix height, flow, and other preferences.2. Sterilise Your Cup Before UseBefore your first use and at the start of each cycle, sterilise your cup by boiling it in water for 3 to 5 minutes. Make sure it doesn’t touch the bottom of the pot to avoid damage.Let it cool completely before handling.3. Wash Your HandsAlways wash your hands thoroughly with soap and clean water before inserting or removing your cup to maintain hygiene.4. Find a Comfortable PositionChoose a position that feels comfortable for you: sitting on the toilet, squatting, or standing with one leg raised on the toilet or bathtub edge.Relax your pelvic muscles to make insertion easier.5. Fold Your Menstrual CupFold your cup to make insertion easier. Common folds include:C-Fold (U-Fold): Press the sides together and fold in half to form a ‘C’ shape.Punch-Down Fold: Push one side of the rim down into the base to make a narrow point.7-Fold: Fold one corner diagonally across to the opposite side to form a ‘7’ shape.Experiment to find the fold that works best for you.6. Insert the CupHold the folded cup firmly and guide it into your vagina at a slight angle towards your tailbone (not straight up).Push it in until the cup is fully inside, usually lower than a tampon would sit.Once inserted, the cup should pop open and create a seal against the vaginal walls to prevent leaks.7. Check the SealRun your finger gently around the base of the cup to ensure it has fully opened and formed a seal.You can also try rotating the cup or doing a gentle pelvic floor squeeze (Kegel exercise) to help it open fully.If you feel folds or dents, the cup may not have opened properly and could leak.8. Wear Your CupYou can wear your menstrual cup for up to 8-12 hours depending on your flow and the cup’s capacity.It’s safe to wear overnight and during physical activities.9. Remove Your CupWash your hands thoroughly.Find a comfortable position (sitting on the toilet or squatting).Relax your muscles.Insert your finger to reach the base of the cup.Pinch the base to break the seal gently.Slowly pull the cup out while keeping it upright to avoid spills.10. Empty, Clean, and ReinsertEmpty the collected menstrual fluid into the toilet.Rinse the cup with water and mild, unscented soap or a pH-balanced cleanser.Reinsert the cup following the same steps.At the end of your cycle, sterilise your cup again before storing it in a breathable pouch.Tips for First-Time UsersPractice “Dry Runs”: Try inserting and removing your cup when you’re not on your period to get familiar with your anatomy and the process.Use Water-Based Lubricant: A little water-based lubricant on the rim can make insertion smoother.Be Patient: It might take a few cycles to feel fully comfortable and confident using your cup.Relax: Tension can make insertion and removal more difficult. Take deep breaths and relax your pelvic muscles.Experiment with Positions: Different positions work better for different people; try sitting, squatting, or standing.Don’t Pull on the Stem: The stem is for positioning, not for removal. Always pinch the base to break the seal first.Carry a Wet Wipe or Small Bottle of Water: For cleaning when you’re out and about.If you’d like, I can also recommend specific menstrual cups or discs from our range that come with detailed instructions and storage pouches to make your experience even easier.For more visual guidance you might find our blog article "How to Use a Menstrual Cup" helpful and our article “A Beginners Guide to Using a Menstrual Cup: Tips for a Smooth Start” has useful tips for beginners.Please feel free to ask if you want personalised recommendations or have any questions!

How do I use a Menstrual Disc?

Absolutely! I can guide you through using a menstrual disc with detailed instructions and helpful tips, especially if you’re new to this product. Menstrual discs are a fantastic sustainable and comfortable option for period care, often preferred by those who want a flatter fit or wish to enjoy mess-free period sex. Here’s a thorough step-by-step guide:How to Use a Menstrual Disc: Step-by-Step Instructions1. Sterilise Your DiscYour menstrual disc is unlikely to be supplied sterile. Disinfect it by placing it in boiling water for 3 to 8 minutes (follow the manufacturer’s instructions for exact time). Make sure the disc doesn’t touch the bottom of the pot to avoid damage.Allow the water to cool completely before handling your disc with clean hands.2. Wash Your HandsAlways wash your hands thoroughly with mild soap and clean water before handling your disc to maintain hygiene.3. Find a Comfortable PositionStand with your legs apart, or place one leg up on the toilet or bathtub edge.Most importantly, stay relaxed as this will make insertion easier.4. Fold Your Menstrual DiscHold the disc with the bowl side facing down.Use your index finger and thumb to squeeze the rim of the disc together to form a long, slender shape suitable for insertion.Some discs have design features like a wider rim on one side or a stem/tail; fold accordingly:For discs with a wider rim on one side, fold with the widest side pointing outward. This side will sit at the back near the tailbone.For discs with a stem or tail, place the stem in the crease of your hand when folding. The stem will tuck up above the pubic bone when inserted.5. Insert the DiscUse one hand to gently part your labia.With the other hand, insert the folded disc into your vagina at a 45-degree angle, aiming towards your tailbone (not straight up).Insert the rim of the disc past the cervix, then gently push the front rim up and tuck it above your pubic bone. This tucking is crucial to keep the disc securely in place.If your cervix tilts backward, you may need to angle the disc down then upward in a scooping motion to ensure it sits under the cervix and not beside it.6. Clean UpWipe around your labia to remove any residual menstrual blood.Wash your hands thoroughly.7. Wear Your DiscYou can wear your menstrual disc for up to 8 hours.It’s safe for use during physical activities and can be worn overnight.How to Remove Your Menstrual DiscWash Your Hands: Clean hands are essential to avoid infection.Find a Comfortable Position: Sitting on the toilet or squatting usually works well.Locate the Rim: Insert your finger into your vagina to find the rim of the disc.Pinch the Rim: Gently pinch the rim to break the seal and carefully pull the disc out, keeping it level to avoid spills.Empty and CleanEmpty the collected menstrual fluid into the toilet.Rinse the disc with water and mild, unscented soap or a pH-balanced cleanser.Reinsert if needed or sterilise after your period ends.Tips for First-Time UsersPractice When Not Menstruating: Try inserting and removing your disc when you’re not on your period to get familiar with your anatomy and the process.Stay Relaxed: Tension can make insertion and removal harder. Take deep breaths and relax your pelvic muscles.Experiment with Positions: Different positions work better for different people; try standing, squatting, or sitting.Use Water-Based Lubricant: A little water-based lubricant on the rim can make insertion smoother.Be Patient: It may take a few cycles to feel fully comfortable and confident using your disc.Check Orientation: Make sure your disc is correctly oriented before insertion, especially if it has a stem or wider rim.Carry Cleaning Supplies: When out and about, carrying a small bottle of water or wipes can help with cleaning.Menstrual discs are a great alternative if you have a low cervix or a tilted uterus, or if you want to enjoy mess-free period sex. They offer a flatter fit compared to cups and can be very comfortable once you get used to them.For more visual guidance, including information on how to fold a menstrual disc with different designs, you might find our blog article “How to Use a Menstrual Disc” helpful.If you’d like, I can also recommend specific menstrual discs from our range that come with detailed instructions and storage pouches to make your experience easier.Please feel free to ask if you want personalised recommendations or have any other questions!

How do I Use a Menstrual Sponge?

Certainly! I’m happy to provide detailed instructions. There are 2 types of menstrual sponges; natural sea sponges which are reusable and synthetic menstrual sponges which are disposed of after each use.Here’s a comprehensive guide covering preparation, insertion, wear time, removal, and cleaning for each type.Using a Reusable Natural Menstrual Sea SpongeA natural sea sponge is an organic, biodegradable sponge harvested from the sea, used internally to absorb menstrual flow. It’s soft, flexible, and reusable with proper care.Preparation Before First Use of Natural Sea SpongesInspect the Sponge: Soak the dry sponge in warm water to expand it fully.Inspect: Carefully inspect the sponge for any marine debris like sand or coral fragments. Remove debris with tweezers or scissors if needed.Sanitise the Sponge: Boil the sponge gently in water with 1 tablespoon of bicarbonate of soda for about 2 minutes. Avoid boiling longer to prevent hardening or shrinking. Let it air dry on a clean surface.Insertion of Natural Sea SpongesWash Your Hands: Always wash your hands thoroughly with mild soap and clean water.Wet the Sponge: Soak the sponge in clean water to soften it before insertion.Find a Comfortable Position: Stand with one leg raised, squat, or sit on the toilet.Insert the Sponge:Compress the sponge into a small shape with your fingers.Gently insert it into your vagina, pushing it up until it feels comfortable and secure.It should sit above the pelvic floor muscles and not cause discomfort.Wear Time for Natural Sea SpongesChange the sponge every 4 to 6 hours to maintain hygiene and prevent leaks.Not recommended for overnight use due to shorter wear time.Be mindful that sudden abdominal pressure (sneezing, coughing, lifting) may cause leaks if the sponge is near capacity.Removal of Natural Sea SpongesWash Your Hands.Find a Comfortable Position: Sitting or squatting works well.Locate and Remove: Insert your fingers into your vagina to find the sponge. Gently grasp and pull it out slowly to avoid spills.Cleaning and Storage of Natural Sea SpongesRinse the sponge thoroughly under clean running water after removal.Squeeze gently to remove menstrual fluid.Avoid harsh soaps, chemicals, or essential oils that could damage the sponge or irritate your skin.Allow the sponge to air dry completely before reuse or storage.Store in a breathable pouch, never in an airtight container or plastic bag.Sanitize again by gentle boiling with bicarbonate of soda after your period ends.Replace the sponge every 3 to 6 months depending on use and condition.Using a Disposable Synthetic Menstrual SpongeDisposable menstrual sponges are made from synthetic materials designed to mimic natural sponges. They are intended for single use and then discarded.Preparation Before Use of Synthetic SpongesDisposable sponges come pre-sterilised and ready to use.Check the packaging for any specific instructions.Wash your hands thoroughly before handling.Insertion of Synthetic SpongesWash Your Hands.Wet the Sponge: Spme sopinges come pre-moistened. If not, you may like to moisten the sponge with clean water to soften it and make insertion easier.Find a Comfortable Position: Stand with one leg raised, squat, or sit on the toilet.Insert the Sponge: Compress the sponge and gently insert it into your vagina until comfortable and secure.Wear Time for Synthetic SpongesFollow the manufacturer’s recommended wear time, typically up to 4-6 hours.Do not wear overnight.Replace with a new sponge after each use.Removal of Synthetic SpongesWash Your Hands.Find a Comfortable Position: Sitting or squatting.Remove the Sponge: Insert fingers to locate and gently pull the sponge out.Dispose of the Sponge: Wrap the used sponge in toilet paper or the original packaging and discard in the bin. Do not flush sponges down the toilet.Cleaning of Synthetic SpongesNo cleaning is required as synthetic sponges are are single-use products and disposed of after each use.Tips for First-Time Users- Practice insertion and removal when not menstruating if possible.- Keep spare sponges handy for timely changes.- Use water-based lubricant if needed to ease insertion.- Always follow the product’s specific instructions for best results.If you’d like, I can recommend specific natural sea sponges or disposable sponges from our range, or provide additional tips tailored to your preferences.Please feel free to ask if you have any other questions or need personalised advice!

How can I track my order?

You can track your order one of two ways. EitherThough the ChatTyper 'Track my order' and enter your Order number, Email address and Phone number in this Chat.Click on the Tracking number provided which will which will take you to the Australia Post website showing an overview of your order status and estimated delivery date. Click the 'Journey' tab for a more details on how your parcel is progressing through the postal system. From the EmailFind the email from preriodshop@gmail.com, notifying you your parcel has been dispatched. It will be titled 'Your order PS-????? from Period Shop is on the way' and may be located in your Spam or Junk folder if it not in your Inbox.Select the 'View order & tracking information' button in this email which will take you to your Order Information page showing your order details.Select the Australia Post Tracking number which will take you to the Australia Post website showing an overview of your order status and estimated delivery date. Click the 'Journey' tab for a more details on how your parcel is progressing through the postal system. If you haven’t received your parcel within 14 business days after the shipping notification, please don’t hesitate to email us at periodshop@gmail.com. We’re here to help!

What payments do you accept?

We accept Visa, Mastercard, AMEX, UnionPay, Shop Pay, Apple Pay and Google Pay, powered by Shopify Payments. You can make credit card payments using your PayPal account. We also offer buy now play later services including AfterPay, Klarna and Zip Pay.

Do you offer Buy Now Pay Later options?

Yes, we offer AfterPay, Klarna and Zip Pay as buy now pay later options.

How much does shipping cost?

Here’s a breakdown of shipping costs:For Australia:Orders of $75 or more qualify for free shipping within Australia.For orders under $75, there is a flat shipping fee of $8.50 per order, regardless of parcel size, weight, or delivery address.For International Orders:Shipping costs vary based on the parcel weight and destination. This is calculated at checkout and charges are shown on our Shipping & Delivery page. For example, shipping to New Zealand starts at $11.50 AUD for parcels up to 0.25kg, and costs increase with weight.Other regions like Canada, UK, Europe, and parts of Asia have their own rates starting from around $16.50 to $23.00 AUD for the lightest parcels.If your parcel weighs more than 2kg, please contact us for a shipping quote.If you have any more questions or need assistance with your order, feel free to ask!

How long does shipping take?

We use the Parcel Post delivery service and most parcels are delivered within a week of being dispatched.Orders are shipped from Perth, Western Australia using Australia Post every Tuesday and Friday (with the exception of WA public holidays).A more accurate delivery timeframe can be obtained using the Australia Post calculator. Type "Subiaco SA 6008" in the 'From' field and and enter your delivery suburb or postcode in the 'To' field to get an estimated delivery time.If you haven't received your parcel within 14 business days of receiving notification your parcel was posted, please use the Australia Post parcel tracking query to get a status update or email us on periodshop@gmail.com and we can assist you with this.

What countries do you ship to?

Here is the list of locations we currently deliver to:Australia (all states and territories)New ZealandCanadaUnited Kingdom, Ireland & Europe: Albania, Austria, Belgium, Bosnia & Herzegovina, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican CityAsia: China, Hong Kong SAR China, India, Indonesia, Japan, Laos, Maldives, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Timor-Leste, VietnamPlease note that due to extended customs clearance and tariffs, we currently do not ship to the USA.If you need shipping to a specific country not listed here, please let me know, and I can check further or provide assistance.Feel free to ask if you want details about delivery times or shipping costs to any of these countries!

Can I exchange or get a refund on an item?

Exchanges and RefundsDue to hygiene reasons, no refunds, exchanges, or returns are permitted on personal care and intimate products. This includes:Menstrual cups, discs, and spongesPads and period underwearSterilisersPelvic floor trainers and weightsSex toysExchanges or refunds are also not allowed if the reason is: purchasing error, change of mind, the wrong size was selected, dislike of a design features or colour.For non-personal care items (if any), please check specific product policies or contact us directly.Faulty GoodsIf the item you received has a manufacturing fault or defect, you are eligible for a replacement or refund. To proceed, you must notify us within 7 days of receipt by emailing periodshop@gmail.com with:An explanation of the faultA photo clearly showing the faultYour order numberWe will provide you with a reply-paid label for return on the goods. Once the product is received, it will be assessed within 14 business days. If deemed faulty, you will be offered a replacement. If a replacement is unavailable, you may choose a refund or a similar replacement product.You can also view the full details on our Returns & Refunds pageIf you have any questions or need assistance with a specific order, please feel free to email us at periodshop@gmail.com. We’re here to help!

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